MoveZilla Moving - Terms & Conditions

Cost of Service & Payment Terms

Deposit Payment

To secure your move date, binding flat rate quote, and requested moving services, a deposit is required at the time of booking:

• $100 deposit required for standard moves.
• Deposit must be paid within 24 hours of receiving the booking confirmation.
• All deposits are paid electronically via secure payment link or by phone (Visa, MasterCard, AMEX, Discover).
• Deposits are refundable up to 1 business day prior to the move if cancellation is requested in writing via email.
• Postponements: deposits for postponed moves refunded within 30 days if move does not occur; rebooking requires new deposit.

Outstanding Balance Payment

The remaining balance of your invoice must be paid as follows:

• 1 business day prior to your move date (except Long Distance Inbound moves).
• For Long Distance Inbound moves, balance due 1 business day before pick-up window.
• Accepted payment methods: cash, bank check, credit/debit cards.
• MoveZilla Moving cannot begin services until full payment is received.

Cancellations and Moving Date Changes

• Provide minimum 1 business day notice to cancel and receive full deposit refund.
• Rescheduling also requires minimum 1 business day notice; penalties may apply if notice is late.
• Peak periods (25th–31st and 1st–2nd of any month) require 3 business days’ notice to avoid 100% penalty.

Additional Charges

• Extra items discovered on moving day require updated quote and payment before transport.
• Parking beyond 150 feet from entrance may incur extra fee (up to $300).
• Extra mileage or fuel for unplanned distance will be charged.

Storage Services Billing

• Credit/debit cards accepted for storage services (move-in, partial/complete move-out, monthly fees).
• Cash and certified checks are not accepted.
• Monthly fees include taxes and billed automatically on original move-in date.
• Move-outs must be scheduled in advance, all outstanding balances must be paid prior to scheduling.

Hourly Labor Billing

• Customer specifies requested hours at booking.
• Minimum 2 hours for 2 movers, 4 hours for 3 movers.
• Hourly services commence upon crew arrival at pick-up location.
• Additional time billed in hourly or 30-minute increments, paid before completion.

Promotional Codes and Discounts

• Must be applied prior to receiving finalized quote.
• Comparable competitor quotes may be reviewed; matching or discount is at MoveZilla Moving’s discretion.
• Promo codes applied during booking prevent referral commissions for that customer.

Cost of Service

• Costs may change if reservation details are modified.
• Included: furniture protection (blankets, tape), dollies, fuel, mileage, tolls.
• Additional waiting time, flights of stairs, or extra items may incur additional charges.
• Packing services for small household items are optional and subject to additional fees.
• Minimum local move/storage size: 200CF; smaller moves charged at 200CF rate.

Customer Responsibility and Expectations

• Customer or legal representative must be present at all times during the move.
• Prohibited items: hazardous materials, firearms, pets, chemicals, etc.
• Furniture must be emptied unless packing services are purchased.
• Appliances must be drained; electronics unplugged.
• Customers responsible for fragile items, food, and perishable goods.
• Personal essential items (phones, wallets, documents) should remain with customer; MoveZilla Moving not liable for loss.
• MoveZilla Moving will move pianos, appliances over 300 lbs, and live plants only under specific conditions.
• Customer signs Bill of Lading at pick-up and delivery; TVs tested and confirmed by customer.
• No hoisting or multiple rearrangements unless requested; client ensures accessibility of items.
• Client must secure doors, windows, and access points before and after move.
• MoveZilla Moving may refuse service if sanitary or safety standards are not met.

Insurance and Valuation Coverage for Customer Belongings

Your belongings will be covered by MoveZilla Moving with free BASIC coverage of $0.60 per pound per article, as required by the Department of Transportation (DOT) guidelines. For relocations performed entirely within New Jersey, the default liability coverage is $1.00 per pound per article, in accordance with applicable state guidelines and industry standards.

Optional Declared Value Protection

• Optional coverage can be purchased via a third-party insurance provider at movinginsurance.com .
• Additional insurance MUST be purchased at least 48 hours prior to the move. Coverage cannot be added on the day of the move or after the move.
• MoveZilla Moving is only liable for the default basic coverage; high-value items should be insured via third-party coverage.
• Customers selecting third-party insurance may incur additional fees for crates or specialized packing to match item value.
• A minimum of 3 business days is required for preparation of wooden crates or bespoke packing containers for valuables.

Existing Damage & Sets of Furniture

• MoveZilla Moving is not liable for items already damaged prior to pick-up; damages must be acknowledged and signed on the Bill of Lading.
• If a customer refuses to sign pre-existing damage, MoveZilla Moving may refuse service or reschedule the move.
• If an item within a set of furniture is lost or damaged, only the contracted value of the damaged item is paid, not the entire set.

Prohibited Double Claims

• It is illegal to file the same damage claim with both MoveZilla Moving and a third-party insurance provider (“double dipping”).
• Claims for one item must be filed with only one provider: MoveZilla Moving (basic coverage) or a third-party insurer.
• If double claims occur, the customer must acknowledge and cancel one claim to avoid legal consequences.

Building Insurance – COI (Certificate of Insurance)

• MoveZilla Moving will provide a COI when required by building management, once full payment is received.
• Customers must obtain building requirements, submit them via email, and notify MoveZilla Moving if COI is required.
• MoveZilla Moving reserves the right to refuse service or charge extra if COI requirements were not provided in advance.
• Wall and floor protection (e.g., masonite) is not included in the standard move. Customer must request it 48 hours in advance; additional fees apply.
• Clients must confirm moving restrictions (hours, elevator use, dock access) with building management and communicate them to MoveZilla Moving. Any incorrect information is the client’s responsibility.

Claims and Refunds

• Claims must be submitted within 90 days of move/delivery via MoveZilla Moving’s claim form, including photos and documentation.
• Claims are acknowledged within 30 days; disposition is provided within 120 days. Extensions of 60 days may apply if needed.
• Late arrival refunds: if MoveZilla Moving arrives late for the pick-up window, customers are eligible for 5% refund per hour late, capped at 15%. Drop-off windows are not eligible.
• Claims must be reported within 48 hours for additional issues; no new items/issues can be added afterward.
• Refunds or compensation for claims occurring prior to completion of delivery will only be issued after the service is completed.
• Customers are emailed a copy of the submitted claim for their records.
• MoveZilla Moving investigates claims and may present a settlement offer; if not accepted, an independent arbitrator may be used.
• MoveZilla Moving is not responsible for items not transported or delivered by MoveZilla Moving; such claims should be pursued through the third-party provider arranged by the customer.

Safety of Moving Crews and Customers

• All MoveZilla Moving personnel undergo 2 weeks of intensive moving training covering job safety, packing, lifting, securing items, safe driving, and customer service.
• Moving personnel are covered by third-party workers’ compensation insurance as required by New York State Law.
• Customers should not lift or carry items themselves; any injury caused is at the customer’s own risk.
• Customers must treat moving personnel respectfully; MoveZilla Moving may stop service if harassment occurs.
• MoveZilla Moving is not responsible for structural integrity of disassembled/reassembled items; client accepts full responsibility for any resulting damage or injury.

Contactless Moving Services

• Customers unable to be present during the move must inform MoveZilla Moving at booking to arrange a “contactless move,” where no one from the household is on site during pickup or delivery.
• Booking a contactless move confirms acceptance of MoveZilla Moving’s contactless service terms and conditions. Payment of deposits or fees constitutes agreement to our Terms & Conditions.
• Customers must remain available online for calls or video updates with MoveZilla Moving personnel during the move.
• Electronic signature of the bill of lading is required to confirm accurate handling and completion.
• MoveZilla Moving is not responsible for building damages (scratches, dents, wall/floor damage) during a contactless move.
• Pre-existing damage to items is not covered. Our team may photograph already damaged items before handling. Basic DOT insurance ($0.60 per pound) applies only to undamaged items.
• Customer-packed items are the customer’s responsibility; no additional coverage is provided beyond DOT basic insurance.
• MoveZilla Moving is not responsible for items or trash not included in the inventory list. Disposal fees incurred are the customer’s responsibility.
• Customers must provide access via themselves, legal representatives, or building management. MoveZilla Moving is not liable for theft, damage, or lost keys during contactless moves.
• Only items listed in the inventory will be packed and moved. MoveZilla Moving cannot guarantee handling of other items in the absence of the customer.

Long Distance Moving Services

• MoveZilla Moving provides two long-distance options: Consolidated Shipping and Exclusive Straight Delivery. Third-party insured carriers may be used depending on move distance.
• All communication regarding long-distance moves will be handled through MoveZilla Moving, even when third-party carriers are involved. Claims must be submitted to MoveZilla Moving.
• Consolidated Shipping: Items are collected on the scheduled date, consolidated with other shipments, and delivered within a delivery window. Exact delivery dates are estimated and updated during transit.
• Exclusive Straight Delivery: The truck is dedicated to the customer’s shipment for direct delivery. Delays caused by traffic, road conditions, or accidents are not the responsibility of MoveZilla Moving. Refund of $50/day may apply for delays due to mechanical or logistical issues.
• Shuttle transfers may be required if large trucks cannot access the delivery location. Customers must notify MoveZilla Moving at least one day prior. Storage and re-delivery fees may apply.
• Insurance coverage follows MoveZilla Moving’s Valuation Coverage for Your Belongings policy.

Storage Services

• All items are wrapped at pickup and stored in MoveZilla Moving’s secure warehouse under 24/7 video surveillance. Customer visits are not allowed.
• Storage fees are based on cubic feet and fixed at booking. Fees may change for additional items, partial move-outs, or other adjustments.
• Move-outs require at least 3 business days’ notice. Self move-outs incur a fee equal to one month’s storage.
• Third-party pickups are allowed at an additional fee equal to one month’s storage.
• Emergency in-transit storage lasts 14 days; thereafter, standard storage terms apply.
• Failure to pay for 3 months may result in auction or disposal; MoveZilla Moving is not liable.
• Customers are responsible for self-packed items; MoveZilla Moving is not liable for damage.
• Perishable goods, plants, weapons, chemicals, and prohibited items are strictly forbidden.
• Storage may occur at any MoveZilla Moving facility; all items remain secure and cared for according to standard procedures.
• The credit card used for deposits is the default for storage payments unless notified otherwise.

Packing and Unpacking

• Moving materials provided by MoveZilla Moving remain company property and are retrieved after the move unless purchased. Customer-owned materials remain theirs.
• Fragile or breakable items must be packed properly. Damage claims are not honored for improper packing. Full packing/unpacking services are available for an extra fee.
• Packing supplies are included if requested at booking. Bubble wrap is provided only if requested.
• Items are packed by room without detailed inventory; drawers are not separated. Packing ensures efficiency and safety. Customers must organize items before packing starts.
• Unpacking disposes of packing materials but does not organize contents stylishly or decoratively.
• China and breakables are unpacked safely but not grouped in designer arrangements.

Plastic Moving Totes/Bins for Hire

• MoveZilla Moving offers plastic moving totes for hire for an additional fee.
• Hired totes will be delivered to the customer’s designated location for packing use.
• Customers must return all rented totes within 5 days after the move to the drop-off location, clean and in the same condition as received. MoveZilla Moving will collect the totes afterward.
• Replacement fee for damaged or missing totes is $50 per tote.

Moving Supplies for Purchase

• MoveZilla Moving sells moving supplies in bundles (boxes, packing paper, tape) tailored to home sizes and customer needs.
• Individual items are not sold separately, except as add-ons to previously purchased bundles.
• Bundles must be ordered at least 3 business days before the move for delivery.
• Purchased supplies are delivered to the nominated location.
• All sales are final; refunds or returns on moving supplies, used or unused, are not provided.

TVs and Electronics

• MoveZilla Moving is not responsible for internal components of appliances or electronics. Tilting, vibrations, or handling may cause internal issues.
• Customers must confirm TV functionality at pickup. Both the foreman and customer sign the bill of lading to acknowledge working condition.
• Damage to a TV that worked at pickup but fails at delivery without visible external damage is not the responsibility of MoveZilla Moving.
• Visible external damage will be documented and processed for claims.
• TVs packed by the customer in their own boxes are not covered for damages.
• Wall-mounted TV unmounting is free if arranged at booking; additional TVs are $50 each. Mounting services are not provided.
• MoveZilla Moving is not responsible for disassembly/assembly of appliances unless pre-arranged.
• Unmounting TVs or appliances may carry risks to walls; customers accept responsibility for prior mounting conditions.

Special Handling

• Special handling includes packing, moving, and assembly/disassembly of heavy, valuable, fragile, or unique items, requiring extra labor, planning, equipment, and fees.
• Customers must disclose items requiring special handling at booking; MoveZilla Moving will inform of associated fees.
• Additional padding is applied to marble, stone, glass, mirrors, large artwork, and similar fragile items, possibly incurring extra costs.
• Disassembly/reassembly applies to furniture requiring extensive labor (20+ minutes or 8+ screws) including armoires, bookcases, beds, entertainment centers, etc.
• Heavy items over 200 lbs, such as pianos, gym equipment, and large furniture, require special handling fees.
• MoveZilla Moving does not assemble new or pre-disassembled furniture. Customer assumes responsibility for any assembly needed.
• MoveZilla Moving may refuse to move items deemed unsafe or requiring special expertise, including gym equipment or built-in installations.
• Items at third-party storage facilities cannot be fully inspected; MoveZilla Moving is not responsible for damage discovered at delivery.

Furniture Assembly & Disassembly

• MoveZilla Moving is not liable for damages during assembly or disassembly of furniture.
• Customers must fully disclose the size and complexity of items. Additional fees may apply or MoveZilla Moving may refuse to move undisclosed large/complex items.
• Assembly manuals or manufacturer guidance should be provided for complex items.
• Customers are responsible for engaging professionals for disassembly/assembly when required; MoveZilla Moving may transport items without assembling them at delivery.
• Undisclosed special handling items may not be disassembled by MoveZilla Moving. Customers must ensure expert services for safe handling.

Furniture & Mattress Disposal

• MoveZilla Moving can dispose of furniture upon request for an additional fee, including disposal center costs, labor, and extra stops.
• Plastic covers are provided for mattress disposal.
• Curbside disposal is only done if requested at booking and aligned with local regulations; customers are responsible for fines if done otherwise.
• Miscellaneous items marked “For disposal” by the customer can be removed. Additional items incur extra disposal fees.

Client Referral Program

• MoveZilla Moving offers a referral program that rewards clients with a commission when their referral completes a paid move.
• Referrals must complete their paid services with MoveZilla Moving for the referrer to earn a commission.
• All referrals must be submitted via the MoveZilla Moving referral web form; verbal or email referrals are not eligible.
• Referral fees are sent via certified bank check to the mailing address provided, within 30 days of move completion.
• Local move referrals earn 10% commission; Long Distance referrals (out of NY/NJ) earn 5%.
• MoveZilla Moving may modify or cancel the referral program at any time.
• Referral commissions cannot be applied as discounts or credits toward future services.
• Referrals with pending claims may affect commission eligibility; a flat $50 may be paid at MoveZilla Moving’s discretion.
• Referrals must be made before the referral books a move; referrals post-booking are not eligible.
• Storage move-in services are the only storage-related services eligible for referral commission.
• Repeat customers or customers already in contact with MoveZilla Moving are not eligible for referral commissions.

Broker Referral Program

• Brokers may earn commissions on referrals if the client completes a paid move with MoveZilla Moving.
• Referrals must be submitted through the broker program web form with the broker’s unique promo code or via booking mention.
• Commission payments are made via certified bank check within 31 days after move completion.
• Local move commissions are 10%; Long Distance (out of NY/NJ) are 5%.
• MoveZilla Moving may adjust or cancel the broker referral program at any time.
• Brokers cannot apply commission fees as discounts for future moves or services.
• Pending claims may affect commission eligibility; a flat $50 may be awarded at MoveZilla Moving’s discretion.
• Referrals must be submitted before the client books or pays for a move; post-booking referrals are not eligible.
• Only storage move-in services are eligible for referral commissions; other storage services do not qualify.
• Repeat customers or clients who already received a quote are not eligible for referral commissions.
• Clients using promo codes during booking are not eligible for referral commissions.

Military Moving Discount Program

• MoveZilla Moving offers military discounts to active and retired members of U.S. Armed Forces, including spouses and dependents.
• Customers must provide valid U.S. military ID in their legal name; IDs of others are not accepted.
• Accepted IDs: US Military ID, US Military Dependent ID, US Veterans ID, Veterans designation on driver’s license.
• Military IDs must be submitted prior to booking; discounts cannot be applied after booking or deposit.
• MoveZilla Moving reserves the right to discontinue the military discount at any time without liability.

Customer Privacy

• MoveZilla Moving is committed to protecting your privacy. This policy governs data collection via websites, third-party leads, emails, calls, SMS, and service completion.
• Personal data collected includes name, contact details, payment info, and is used for billing and service provision only.
• Data may be used to inform about services, promotions, or partner offerings without transferring personal info to third parties.
• Limited third-party vendors may process data on MoveZilla Moving’s behalf for service fulfillment and analytics.
• Sensitive information (race, religion, politics) is never collected without consent.
• Data may be accessed or disclosed to comply with law, protect MoveZilla Moving rights, or safeguard user safety.
• Data may be stored or processed in the U.S. or other countries where MoveZilla Moving or affiliates operate.
• SMS marketing requires explicit opt-in; users may opt-out anytime via “STOP” or email to office@movezillamoving.com .
• Standard message and data rates apply. Consent is not a condition of booking.

SMS Terms of Service

• Program Overview: Welcome to the MoveZilla Moving SMS service! By opting in, you agree to receive periodic SMS messages from MoveZilla Moving. These may include alerts, service updates, reminders, estimates, promotions, and notifications related to your move or our services.
• By signing up for our SMS program, you expressly consent to receive text messages from MoveZilla Moving at the telephone number(s) you provide. Consent is not a condition of booking or purchase.
• Message Frequency: Message frequency may vary depending on your service activity and requests. You may receive up to 5 messages per month from MoveZilla Moving.
• Message and Data Rates: Standard message and data rates may apply. Please contact your mobile service provider for details on applicable fees.
• Customer Care and Support: For help or questions regarding your SMS subscription, please contact our customer support team:
  • Email: office@movezillamoving.com
  • Phone: (312) 761-4446
• Opt-Out Instructions: You can cancel SMS communications at any time. To stop receiving messages, reply "STOP" to any MoveZilla Moving message. After opting out, you will receive one final confirmation message verifying that you have been unsubscribed.
• Help Information: For assistance, text "HELP" to (312) 761-4446 or contact our support team at office@movezillamoving.com .
• Terms and Conditions Updates: MoveZilla Moving may update these SMS Terms of Service from time to time. Any changes will be posted on this page, and your continued use of the SMS service constitutes acceptance of the new terms.
• Privacy: Your privacy is important to us. Please refer to the Customer Privacy section of these Terms for details on how we collect, use, and protect your information in compliance with state and federal privacy laws.

Liability Waiver During a State of Emergency, Pandemic, or Natural Disaster

• Under the 2020 COVID-19 New York State Executive Order “Essential Business,” MoveZilla Moving is designated as an “Essential Business.”
• MoveZilla Moving has increased sanitization of trucks and equipment to protect customers.
• Movers and foremen are required by company policy to wear masks and gloves during every move, wash hands frequently, and use hand sanitizer provided by the company. Sick employees are advised to stay home until cleared.
• MoveZilla Moving will not be held liable if a customer or community member contracts an illness during the COVID-19 Executive Order period. Moving during this time is at the customer’s own risk, acknowledging this term.

Disclaimer of Warranties and Limitation of Liability

• MoveZilla Moving strives to provide reliable services, but does not guarantee uninterrupted, timely, secure, or error-free performance.
• We do not warrant that the results obtained from using our services will be fully accurate or error-free.
• MoveZilla Moving is not responsible for delays caused by road traffic, building restrictions, or other circumstances beyond our control.
• Services may be suspended, modified, or canceled at any time without prior notice.
• Use of our services is at your sole risk. All services and products are provided “as is” and “as available,” without warranties of any kind, whether express or implied.
• MoveZilla Moving, including its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, and service providers, shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages, including, but not limited to, lost profits, lost revenue, lost savings, or data.
• Where certain jurisdictions do not permit the exclusion or limitation of incidental or consequential damages, liability is limited to the fullest extent allowed by law.

By using or attempting to use MoveZilla Moving’s services, you acknowledge and agree that your use is at your own risk. All products and services delivered by MoveZilla Moving are provided without any representations, warranties, or conditions of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, durability, title, or non-infringement. MoveZilla Moving and its affiliates, directors, officers, employees, agents, contractors, interns, suppliers, service providers, or licensors are not responsible for any injury, loss, claim, or damages of any kind arising from your use of the service or products, including errors or omissions in any content, or loss or damage incurred from use of the service, even if previously advised of the possibility. In jurisdictions that limit the ability to exclude or restrict liability for incidental or consequential damages, liability is limited to the maximum extent permitted by law.