Privacy Policy - MoveZilla Moving

Collection of Personal Information

MoveZilla Moving collects personal information that you provide when using our website or services. This may include:

• Name, email address, phone number, and home or work address
• Details about your move (location, size, type of service)
• Billing or payment information when booking services

We do not collect unnecessary technical information about your computer or device, except for information required to ensure a smooth experience on our website.

How We Use Your Personal Information

Your information is used primarily to provide and improve our moving services, including:

• Processing and confirming your service requests
• Providing binding in-home estimates and scheduling moves
• Responding to inquiries, questions, and complaints
• Sending service-related communications (appointment confirmations, billing updates, etc.)
• Informing you about promotions, updates, and other services we believe may be of interest

We may also engage trusted third-party service providers to assist with aspects of our operations, such as transportation, long-distance moves, or statistical analysis. In these cases, we share only the information necessary to deliver the service.

We do not collect sensitive personal information (e.g., race, religion, political beliefs) without your explicit consent.

Sharing Your Information

MoveZilla Moving may disclose personal information only in the following circumstances:

• As required by law or legal processes
• To protect our rights, property, or safety, as well as the safety of our users
• When using third-party service providers to facilitate our services

We do not sell or rent your personal information to third parties for marketing purposes.

Marketing Communications

By providing your contact information through our website or other approved channels, you consent to receive marketing emails, SMS messages, or phone calls from MoveZilla Moving regarding services, promotions, and updates.

You may opt out of communications at any time:

• SMS: Reply “STOP” to any marketing message
• Email: Use the unsubscribe link in emails or contact support@movezillamoving.com

Message and data rates may apply depending on your mobile carrier. Check with your mobile carrier for details.

SMS Terms

By providing your mobile number, you agree to receive recurring messages from MoveZilla Moving. These messages may include:

• Service-related notifications (appointments, delivery updates)
• Customer support communications
• Promotional offers

SMS opt-ins are limited to MoveZilla Moving and are not shared with third parties. You can opt out at any time by replying “STOP” or contacting support@movezillamoving.com . Standard messaging rates may apply.

Controlling Your Personal Information

You have control over how we collect and use your information. To update your preferences or request removal of your data, contact us at support@movezillamoving.com . Please include enough information so we can identify your account.

Security of Your Information

MoveZilla Moving takes the protection of your personal data seriously. We implement appropriate technical and organizational measures, including secure storage systems and encryption, to prevent unauthorized access, disclosure, or misuse of your information.

International Data Transfers

Personal information collected on our site may be stored and processed in the United States or in other countries where MoveZilla Moving or its service providers operate. By using our website, you consent to such transfers.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect company practices, legal requirements, or customer feedback. Material changes will be posted prominently on our website. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Information

For questions or concerns regarding this Privacy Policy or your personal information, please contact us:

• MoveZilla Moving
• Address: 2720 S River Rd, Des Plaines, IL 60018, US
• Email: support@movezillamoving.com
• Phone: (312) 761-4446

Types of Data Collected

This Website collects several types of personal information either directly from you or through third-party services. These include, but are not limited to:

• Cookies and similar tracking technologies
• Usage Data, including session statistics, scroll interactions, clicks, and page events
• Unique device identifiers for advertising (Google Advertiser ID, IDFA)
• Personal details: first and last name, email address, phone number
• Company information and professional details
• Address details: street, city, state, ZIP/postal code, country, county
• Geolocation data and number of users
• Browser, device, and interaction information, including mouse movements, interaction events, and session duration
• Any additional data you provide while using the Service

Personal Data may be provided voluntarily or collected automatically as you use the Website. Failure to provide mandatory data may prevent us from delivering the Service. If you are unsure which data is required, please contact us for clarification.

Users are responsible for any third-party data shared through this Website. Cookies and other tracking tools are used to provide and improve the Service and as described in our Cookie Policy.

Mode and Place of Processing

All data is processed using secure computers and IT systems following strict organizational procedures. Access to Personal Data is limited to authorized personnel involved in administration, sales, marketing, legal, IT management, or external service providers acting as Data Processors.

Data is processed primarily at the Owner's offices and at any location where involved third parties operate. Depending on your location, data may be transferred to countries other than your own. You may request information on specific locations from the Owner.

Appropriate security measures are in place to prevent unauthorized access, disclosure, modification, or destruction of your data.

Personal Data is retained only as long as necessary for the purpose it was collected, and may be stored longer if required by law or with your consent.

Purposes of Processing

Personal Data is collected to provide the Service, comply with legal obligations, enforce rights, prevent fraudulent activity, and improve user experience. Specific purposes include:

• Analytics and reporting to understand user behavior
• Advertising, remarketing, and behavioral targeting
• Tag management and website optimization
• Contacting users for service updates or inquiries
• Access to third-party accounts and content commenting
• Backup saving, performance monitoring, and A/B testing
• Interaction with external platforms and live chat services
• Location-based interactions and traffic optimization
• SPAM protection and session recording (heat mapping)

For detailed information about the use of Personal Data for each purpose, refer to the “Detailed Information on the Processing of Personal Data” section below.

Facebook Permissions

This Website may request permissions to access certain Facebook account data to connect with the User’s account, send messages, and retrieve information such as name, profile picture, gender, and locale. Access to friends and other public information may also be requested.

Permissions may include sending and receiving messages on behalf of a Facebook Page or using mobile messaging features. Users may review and manage these permissions through Facebook settings and privacy policies.

Detailed Information on the Processing of Personal Data

This section provides details on how specific services collect and process Personal Data. These services are mainly used for advertising, analytics, and improving website performance.

• Advertising: Services like Google Ads, Facebook Audience Network, Meta Pixel, TikTok, and Microsoft Advertising collect Cookies, Usage Data, and device identifiers to display personalized ads and measure ad performance. Users can opt-out using the respective service settings.
• Analytics: Tools that track user behavior, session statistics, and engagement to optimize the website experience.
• Backup and Management: Data is stored securely for service continuity and recovery in case of technical issues.
• Contacting the User: Information is used to respond to inquiries, provide support, and communicate service updates.
• Content Commenting: Data entered by users for commenting or interacting with website content.
• Content Performance & A/B Testing: Personal Data may be used to test website features, display variations, and measure content engagement.
• Displaying Content from External Platforms: Data is shared with third-party platforms to show embedded content, such as videos or social media posts.
• Heat Mapping and Session Recording: Interaction and movement data are collected to improve usability and optimize layout.
• Interaction with Data Collection Platforms and Third Parties: Data may be shared with analytics or marketing providers for insights and service improvement.
• Interaction with Live Chat Platforms: Information is used to provide real-time support and customer service.
• Location-Based Interactions: Geolocation data may be used to offer location-specific content or services.
• Managing Contacts and Sending Messages: Data is used to maintain mailing lists and service notifications.
• Remarketing and Behavioral Targeting: Data is used to show tailored advertisements to users who have previously visited the Website.
• SPAM Protection: Data is analyzed to detect and prevent unwanted or malicious content.
• Tag Management: Data is used to manage and deploy website tags for analytics and marketing.
• Traffic Optimization and Distribution: Information is collected to improve server performance and efficiently deliver content.

Further Information about the Processing of Personal Data

The Service is not directed to children under the age of 13. Users declare themselves to be adult according to their applicable legislation. Minors may use this Website only with the assistance of a parent or guardian. Under no circumstance persons under the age of 13 may use this Website.

Cookie Policy

This Website uses Trackers. To learn more, Users may consult the Cookie Policy.

Legal Basis of Processing

The Owner may process Personal Data relating to Users if one of the following applies:

• Users have given their consent for one or more specific purposes.
• Provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof.
• Processing is necessary for compliance with a legal obligation to which the Owner is subject.
• Processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner.
• Processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.

In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Further Information about Retention Time

Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the Users’ consent.

• Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
• Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.
• The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to fulfil a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

Rights of Users (GDPR)

Users may exercise certain rights regarding their Data processed by the Owner. In particular, Users have the right to do the following, to the extent permitted by law:

• Withdraw their consent at any time.
• Object to processing of their Data.
• Access their Data.
• Verify and seek rectification.
• Restrict the processing of their Data.
• Have their Personal Data deleted or otherwise removed.
• Receive their Data and have it transferred to another controller.
• Lodge a complaint with a competent data protection authority.
• Learn about legal basis for Data transfers abroad and security measures taken by the Owner.

Details About the Right to Object to Processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time, free of charge and without providing any justification. Where the User objects to processing for direct marketing purposes, the Personal Data will no longer be processed for such purposes. To learn whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

How to Exercise These Rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. Such requests are free of charge and will be answered by the Owner as early as possible and always within one month, providing Users with the information required by law. Any rectification or erasure of Personal Data or restriction of processing will be communicated by the Owner to each recipient, if any, to whom the Personal Data has been disclosed unless this proves impossible or involves disproportionate effort. At the Users’ request, the Owner will inform them about those recipients.

Additional Information about Data Collection and Processing

Legal Action: The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Website or the related Services. The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.

Additional Information about User's Personal Data: In addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System Logs and Maintenance: For operation and maintenance purposes, this Website and any third-party services may collect files that record interaction with this Website (System logs) or use other Personal Data (such as the IP Address) for this purpose.

Information Not Contained in This Policy: More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

Changes to This Privacy Policy

The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within this Website and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.

Definitions and Legal References

• Personal Data (or Data): Any information that directly, indirectly, or in connection with other information - including a personal identification number - allows for the identification or identifiability of a natural person.
• Usage Data: Information collected automatically through this Website (or third-party services employed in this Website), which can include IP addresses, URI addresses, time of request, method of request, file size, server response codes, country of origin, browser/OS features, time per visit, page paths, and other parameters about the device or User's IT environment.
• User: The individual using this Website who, unless otherwise specified, coincides with the Data Subject.
• Data Subject: The natural person to whom the Personal Data refers.
• Data Processor (or Processor): The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller.
• Data Controller (or Owner): The natural or legal person, public authority, agency or other body which determines the purposes and means of the processing of Personal Data.
• This Website (or this Application): The means by which the Personal Data of the User is collected and processed.
• Service: The service provided by this Website as described in the relative terms and on this site/application.
• Cookie: Cookies are Trackers consisting of small sets of data stored in the User's browser.
• Tracker: Tracker indicates any technology - e.g., Cookies, unique identifiers, web beacons, embedded scripts, e-tags, fingerprinting - that enables the tracking of Users, for example by accessing or storing information on the User’s device.
• Legal Information: This privacy policy relates solely to this Website, if not stated otherwise within this document.